TERMS & CONDITIONS OF SALES
The prices applicable to the products and services offered by BIC GRAPHIC EUROPE, S.A. are those that always appear published on the company's website. Any price update, as well as prices lists for subsequent years, will be notified and/or published before they become effective. BIC GRAPHIC EUROPE, S.A. (hereafter also referred to as the “seller” or “BIC Graphic Europe”) may publish any price update on its website www.bicgraphic.com.
BIC Graphic Europe’s guarantee
All merchandise manufactured or sold by BIC Graphic Europe is guaranteed to be free from defects of material and workmanship and according to applicable regulations. Any merchandise found to be defective would be replaced or reimbursed by BIC Graphic Europe.
Ordering
By submitting a purchase order, the buyer agrees to these Terms & Conditions. In the event of the conflict between the present Terms & Conditions and the terms and conditions in a buyer’s purchase order, the present Terms & Conditions shall prevail.
All orders are binding upon the seller only after their acceptance by BIC Graphic Europe. Moreover, even after their acceptance, BIC Graphic Europe reserves the right to reject any order that could, at its sole discretion, consider offensive, of bad taste and/or which goes against its principles reflected on his own business code of conduct. Approval of economic conditions will also be requested as the seller also reserves the right to reject any order in case of unpaid invoices All orders are subject to credit approval.
Products changes
Occasional updates of prices, Terms & Conditions, items and colours can be modified at any time by the company. Any item or item colour or imprint colour can be discontinued without notice and without right for compensation.
Shipment
BIC Graphic Europe 7/12-Working-Day-Shipment Service is available for all standard orders (for maximum quantity, number of imprints and standard packaging please refer to 2024 Catalogue or website). Shipment time begins after artwork approval. For lighters and electronic products, due to international transport regulations the shipments could take some additional working days. Changes will delay orders and must be authorised by BIC Graphic Europe. After production has been initiated, orders cannot be changed or cancelled. Incomplete orders will be put on hold or returned. This will delay ship dates. We reserve the right to supply and invoice 5% more or less products for all printed orders.
Delivery
BIC Graphic Europe will select best available carrier for ground shipments, unless otherwise requested. The seller cannot accept responsibility for time delays in transit. Such responsibility ceases when merchandise is delivered to the carrier.
Merchandise damaged in transit is the responsibility of the carrier. If you require a specific shipping date, it must be noted on your order. Please supply complete street address with full postcode, phone number and name. Our standard shipping packaging has the BIC Graphic Europe logo printed on the box and/or on the packing tape. You might receive Partner Brands products in neutral shipping packaging or with the said partner brand logo. If you detect any abnormalities with the received box, please specify it in the transport delivery note.
Warranty and exclusions
Sold products are warranted for their original intended use. This warranty obliges the seller to replace defective products as well as pay for the cost of transport, according to active postal tariffs, that this replacement may imply. Any defect or deterioration resulting from the use in which the product was not originally intended, action of an external agent, or modification of the product unforeseen by the marker will not be covered by this warranty. The buyer declares, acknowledges and guarantees that he will not submit the products supplied by the seller to any personalised printing with a “reprehensible” message/design. In the event that the buyer would request the personalization of any product with a “reprehensive” message or design, BIC Graphic Europe, reserves the right to reject the order in accordance with the terms set out in this Terms & Conditions,
The buyer also declares, acknowledges and guarantees that the messages presented for personalisation do not contain any third party personal or intellectual property rights. As such, the buyer will keep the seller harmless of all and any action, complaint or any other legal action taken by any person that may occur or be placed somehow against the seller due to damage or harm related to the personalised imprint requested by the buyer. This guarantee will apply to all damages, costs, expenses and fees that may be demanded in any way from the seller.
Imprinting / printing standards
For information related to imprinting and printing standards, please refer to the catalogue product page, our website or your customer service contact.
Catalogue and website illustrations
Logos and other imprints shown in the catalogue or website are for illustration only. Product colours shown through the catalogue or website may vary slightly from real products due to inherent limitations in photography, film separations, offset printing and plastic moulding process. Please ensure you agree with the colour of the real product before confirming your order. Should you have any queries please contact BIC Graphic Europe for a real be invoiced to the buyer. Images and samples of orders made for customers can be used by BIC Graphic Europe for its own advertising (except if expressly denied when placing the order).
Terms of payment
• 30 days payment. The prices of the products detailed on the company's website will be expressed in DKK.
• Advanced payment will be established as a mandatory requirement in all those cases in which the company's Credit Control department deems it appropriate.
• The right to Rappel will only be paid if all the invoices for the considered period have been effectively paid on the fixed terms.
Complaints
Please contact your customer service for complaint process related to the purchased product. Unless otherwise advised, please return urgently 2% (minimum 10 units) of the total quantity received if you discover an issue with imprint or product quality. These samples cannot be accepted for invoices over 3 months old. We reserve the right to request the total ordered quantity if necessary.
Geographic delivery area
Unless otherwise indicated, all products are available for European. Middle Eastern & African countries.
Personal Data policy
In accordance with European legislation on Personal Data Protection, especially Spanish Organic Act 15/1999 on Personal Data Protection, BIC GRAPHIC EUROPE, S.A, shall be responsible for safekeeping all data collected by means of this commercial relationship, including them in an automated file called “Clientes”. BIC GRAPHIC EUROPE, S.A. hereby states that this file and its intended treatment are registered at the Spanish Data Protection Agency. BIC GRAPHIC EUROPE, S.A. certifies to have the personnel and technical equipment required to correctly process personal professional data and guarantee its safety. Anyone who provides his/her personal professional data as a result of this commercial relationship with BIC GRAPHIC EUROPE, S.A. shall be entitled at any time to exercise his/her rights to access, rectify, oppose or cancel his/her personal professional data by sending an email with proof of receipt or a registered letter to BIC GRAPHIC EUROPE, S.A, Pol. Ind Entre Vies, 43006 Tarragona – Spain.
Governing Law and Jurisdiction
All orders placed with BIC Graphic Europe S.A. will be governed by Spanish Law. If there would be any unresolved discrepancy between the Parties, it will be submitted to the Courts and Tribunals of Tarragona, Spain.